General and Booking Questions
Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.
Telephone: 01494 769071 or Book online securely.
We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.
Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.
We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.
Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.
When we receive your card details we will send you booking confirmation – Could you please check that all the details are correct, and contact us immediately if there is any discrepancy. After your journey we will email you your paid invoice for your records.
Yes, we take all major credit cards. With Amex and Visa there is a 3% charge. There is no charge for debit cards.
All fares are per carload. We will happily do shared rides (multiple stops) for rates that save each party money, but the cost will be a bit more than the regular fare. No extra charge for an extra stop in close proximity.
Yes! Please call or email for quotations, and remember our fares are calculated per carload and not per passenger.
Yes! Please contact us for any short notice requests.
Yes, you can hire the chauffeur for as long as you require but we do charge a minimum of 3 hours for our vehicles if they are as directed.
Yes, all vehicles and chauffeurs are licensed and insured. iChauffeur are a licensed Private Hire operator.
Pricing and Tariff FAQ
All vehicles are washed daily and are regularly valeted.
Safety is always our top priority. All of are vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.
No, all our vehicles are PCO registered so there is no extra charge.
Yes, we do provide discounts. Please speak to our team about this.
VAT is extra at 20%
We only charge extra on Christmas day and new years day.
No, tipping is totally at your discretion.
Please see our cancellation terms and conditions.
We only charge extra if you are taking a longer journey or extending your period of hire.
Yes, waiting time is charged on an hourly rate depending on the type of vehicle. We divide the hourly rate into 15 minute segments.
Chauffeur and Driver FAQ
Absolutely not! None of our chauffeurs will ever speed.
The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with iChauffeur. What is said in the car, stays in the car.
Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.
Absolutely not! This is against the law.
Absolutely. Not only is this more courteous, it is safer for the passengers too.
Yes, your chauffeur will always offer to help carry your bags and luggage.
Absolutely! They always wear dark suits, shirt and tie.
Yes, some of our chauffeurs speak other languages, please ask upon booking about this. We can also provide interpreters for business journeys or tours at an extra cost. All of our chauffeurs speak English.
Absolutely. You will be given the drivers name and mobile number.
Yes, subject to that particular chauffeurs availability. Please visit our chauffeurs page to find out more about our chauffeurs.
All chauffeurs will have a valid driving license. Except for a few wedding chauffeurs all of our chauffeurs are licensed by the PCO (Public Carriage Office) and have had a CRB check.
Car-chargers for Blackberries, iPhones and some other mobile phones are available in car.
Absolutely. Provided free of charge to our clients.
Apart from our vintage vehicles, our cars are usually less than 3 years old.
Yes! We will however cheerfully stop for smoke breaks as requested.
Water is provided in all of our vehicles but unfortunately we do not permit eating.
Yes, most of our cars are black or silver but we do have a few other colours to choose from.
All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and Wifi. If this is one of your requirements please specify when booking the vehicle.
The Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series, Range Rover will hold 2 large suitcases and 2-4 smaller carry ons. The Lexus will hold 1 large case and 2 smaller carry-ons. The Mercedes Viano MPV’s can hold 5 large suitcases and 4-5 smaller carry-ons. Our luxury Minibuses can hold 10 large suitcases and 16 smaller carry-ons.
We can comfortably fit 4 passengers in the Rolls-Royce, Bentley, S-class, BMW 7 series, Range Rover and Lexus. The Mercedes Viano MPV’s can hold 7 passengers, 6 in the back and 1 in the front next to the driver. Our luxury Minibuses can hold 12 to 16 passengers.