General and Booking Questions

Can I order a car to take me to a restaurant and a separate order to take me back so I am not paying for the driver in-between?

Yes

Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

How do I book?

Telephone: 01494 769071 or Book online securely.

How far in advance do I need to book?

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

Can I set up an account/pay by invoice?

Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.

Do young children count as passengers?

Yes

When do I pay for my booking?

We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.

I’m bringing a baby, do you provide baby/child seats?

Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.

How do I know that my booking is confirmed?

When we receive your card details we will send you booking confirmation – Could you please check that all the details are correct, and contact us immediately if there is any discrepancy. After your journey we will email you your paid invoice for your records.

Do you take credit cards?

Yes, we take all major credit cards. With Amex and Visa there is a 3% charge. There is no charge for debit cards.

Are fares listed per person or per carload?

All fares are per carload. We will happily do shared rides (multiple stops) for rates that save each party money, but the cost will be a bit more than the regular fare. No extra charge for an extra stop in close proximity.

Do you do long distance trips and tours?

Yes! Please call or email for quotations, and remember our fares are calculated per carload and not per passenger.

Do you do last minute/short notice transfers or tours?

Yes! Please contact us for any short notice requests.

Can the chauffeur stay with me for a whole day or longer period of time?

Yes, you can hire the chauffeur for as long as you require but we do charge a minimum of 3 hours for our vehicles if they are as directed.

Are your vehicles and chauffeurs licensed and insured?

Yes, all vehicles and chauffeurs are licensed and insured. iChauffeur are a licensed Private Hire operator.

Pricing and Tariff FAQ

Will my vehicle be clean?

All vehicles are washed daily and are regularly valeted.

Will my vehicle be safe?

Safety is always our top priority. All of are vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.

Will the vehicle have umbrellas available?

Absolutely.

Will I be charged extra for entering the congestion charge zone?

No, all our vehicles are PCO registered so there is no extra charge.

Do you offer discount if I book regularly or have numerous cars that I require?

Yes, we do provide discounts. Please speak to our team about this.

Do your prices include VAT or is VAT extra?

VAT is extra at 20%

Is there a special charge for bank holidays or Christmas?

We only charge extra on Christmas day and new years day.

Is the drivers tip/gratuity included in the price?

No, tipping is totally at your discretion.

Is there a cancellation charge if I have to cancel the booking?

Please see our cancellation terms and conditions.

Do you charge for alterations to the booking?

We only charge extra if you are taking a longer journey or extending your period of hire.

Do you charge waiting time?

Yes, waiting time is charged on an hourly rate depending on the type of vehicle. We divide the hourly rate into 15 minute segments.

Chauffeur and Driver FAQ

Will the chauffeur drive in excess of any speed limits?

Absolutely not! None of our chauffeurs will ever speed.

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with iChauffeur. What is said in the car, stays in the car.

Will my chauffeur chat to passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur use a mobile phone whilst driving?

Absolutely not! This is against the law.

Will my chauffeur open doors for the passengers?

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie?

Absolutely! They always wear dark suits, shirt and tie.

Do your chauffeurs/drivers speak any other languages apart from English?

Yes, some of our chauffeurs speak other languages, please ask upon booking about this. We can also provide interpreters for business journeys or tours at an extra cost. All of our chauffeurs speak English.

Will I be given the name and telephone number of my chauffeur?

Absolutely. You will be given the drivers name and mobile number.

Can I choose a particular chauffeur?

Yes, subject to that particular chauffeurs availability. Please visit our chauffeurs page to find out more about our chauffeurs.

Will my chauffeur be licensed?

All chauffeurs will have a valid driving license. Except for a few wedding chauffeurs all of our chauffeurs are licensed by the PCO (Public Carriage Office) and have had a CRB check.

Vehicle FAQ

Can I charge my phone in the vehicle?

Car-chargers for Blackberries, iPhones and some other mobile phones are available in car.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge to our clients.

How old are your vehicles?

Apart from our vintage vehicles, our cars are usually less than 3 years old.

I hate to smell smoke in a car, is the car non smoking?

Yes! We will however cheerfully stop for smoke breaks as requested.

Can I eat and drink in the vehicle?

Water is provided in all of our vehicles but unfortunately we do not permit eating.

Can I choose a certain colour of vehicle?

Yes, most of our cars are black or silver but we do have a few other colours to choose from.

Do your cars have on-board entertainment?

All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and Wifi. If this is one of your requirements please specify when booking the vehicle.

How much luggage will fit in the back?

The Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series, Range Rover will hold 2 large suitcases and 2-4 smaller carry ons. The Lexus will hold 1 large case and 2 smaller carry-ons. The Mercedes Viano MPV’s can hold 5 large suitcases and 4-5 smaller carry-ons. Our luxury Minibuses can hold 10 large suitcases and 16 smaller carry-ons.

How many people can fit in the car?

We can comfortably fit 4 passengers in the Rolls-Royce, Bentley, S-class, BMW 7 series, Range Rover and Lexus. The Mercedes Viano MPV’s can hold 7 passengers, 6 in the back and 1 in the front next to the driver. Our luxury Minibuses can hold 12 to 16 passengers.

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